Guides, background and practical advice on reviews, reputation and Google's review process.
You can find your own Google reviews in Google Maps under "Your contribution, in the Reviews tab. You see your business's reviews when you open your business in Google Maps or Google Search and tap…
A good review is specific, honest and polite. If you want to write a good review, you only need three building blocks: the occasion, two or three details and a recommendation. Add the stars and a…
A happy customer says, “Sure, I’ll review you!” But then they have to search for your business, find the right profile and scroll down to the reviews. Many give up along the way. When you create a…
It’s Tuesday morning. A restaurant owner opens her Google profile and finds a new entry: one star, no text, and a profile name that looks like it came from a random generator. She wonders: who was…
For many local businesses, the decision to call, visit or keep searching starts directly on Google. The right business information, categories, services, photos and reviews can turn your Google Business Profile into a strong first point of contact. This checklist shows what matters and what you should review regularly.
Why does a competitor appear above your business even though they are only two streets away? Google identifies three central factors behind local search results: relevance, distance and prominence. Here is what they mean, how reviews fit in and what you can improve over the next 90 days.
Competitors, former employees, mistaken identity: how to recognise a fake Google review, how to confirm the suspicion and what to do next.
The complete process in five steps: what you do, what we take over, which reviews can be removed at all – and why submitting costs €0.
Is the partner programme worth it for your agency? The ten-minute test on your own client base, how to get access, the first order – and a worked example with real assumptions.
Have negative Google reviews removed – under your own brand. What the partner portal does, who handles which part, how billing works and what we deliberately do not promise.
Which negative reviews to answer and which to submit for review: classification, a 48-hour reply template, the no-gos and the checklist for policy violations.
More and better Google reviews are no accident: how to ask customers the right way, reply smartly, keep your profile in shape – and have negative reviews removed that violate the policies.
Free submission, no upfront payment – you only pay on success.
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